2018 should have been a banner year for Google. It marked the 20th anniversary of the company itself, the 10 year anniversary of Android, and the 10 year anniversary of Chrome. But 2018 has been a year of reckoning for most of the big tech giants, and the scales have fallen from everybody’s eyes when they look at Google. From privacy to products to the treatment of its own employees and contractors, the banner is tattered.
I think the story of Google in 2018 is that it has lost some of the trust it previously enjoyed. It’s not totally gone, but it’s eroding — and most critically, that erosion appears to be happening from the inside out. Google’s own employees are showing signs (sometimes literal protest signs) that they are losing trust...
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