Uber is rolling out a new suite of tools that are designed to enhance communication between drivers and riders and make tricky pickups much less stressful.
So much can go wrong after you tap that request button, especially in crowded or nighttime situations. Uber says it’s constantly looking for ways to cut through the clutter and reduce the number of rides that ultimately get canceled — an action that leads to what Uber calls “wasted supply.” The company has been throwing lots of people and resources at its cancellation problem over the years, and today’s announcement is just the latest prong of that effort.
“When the driver has not yet arrived at the pickup location, there’s this resounding sense of stress on their part, because they...
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